The Philippine IT-BPM industry (information technology and business process management) posted compound annual growth of 30 per cent per year from 2006 to 2016. This rapid rate of growth transformed Philippine IT-BPM from a sunrise industry to a global center of excellence. In 2010, the Philippines became the world's largest exporter of voice-driven IT-BPM, edging out India as the global call center hub, according to the Everest Group (Everest). In non-voice IT-BPM, involving back-office services and complex business services, the Philippines is a strong second to India with over a million employees providing global sourcing services to the world.
The Contact Center Association of the Philippines (CCAP) is the official organization of contact centers in the Philippines. Its mission is to promote the Philippines as the country-of-choice for contact center services, develop professional standards and practices, organize learning and networking events, and work with various stakeholders to further the industry's contribution to the national economy and strengthen its market position worldwide. Established in October 2001 by seven founding member companies, CCAP now counts 84 outsource and in-house contact centers as members, representing more than 80% of call center seats in the Philippines.
The Philippine software industry, with US$2.1 billion in software export revenue, is one of the top contributors to the overall growth of the Philippine IT-BPM industry. The local software sector has a dynamic ecosystem of over 500 software/ITO companies - from small and medium scale enterprises to multi-national software giants. There are more than 80,000 software professionals who contribute to 10% of the IT-BPM industry's US$18 billion revenue size. As a mature location for software services, the Philippines continues to grow and maintain its competitiveness in the global software services market. The Philippine Software Industry Association (PSIA) is the premiere non-stock, non-profit organization of around 160 software & IT service companies in the Philippines. Founded to be the bridge between the software industry and the government, PSIApartners with government institutions to provide capability development services and trainings to member and non-member entities in the industry. Established to be the representative body of the industry in the international arena, PSIA joins trade missions and conferences in the United States of America (USA), Japan, Australia, and the Asia Pacific annually to meet and bring clients to Philippine shores. Twenty-fifteen (2015) marks PSIA's 26 years of consistent and committed performance as it continues to drive the Philippine software services and products industry to attain and sustain global leadership in market share, mindshare and innovation.
The Global In-House Center Council Philippines (GICC) is a non-stock, non-profit trade association duly incorporated under the laws of the Republic of the Philippines. The GICC is an association of various global shared service centers having operations in the Philippines. The aim of the GICC is to commonly establish, develop, and share best practices in the shared services industry and serve as a collective forum to address concerns of the shared services industry
The Healthcare Information Management Association of the Philippines (HIMAP) is a non-stock, non-profit industry organization recognized by the Philippine government and BPO industry. The association was registered with the Philippine Securities and Exchange Commission in October 16, 2003. HIMAP prides itself in bringing together the Philippines' most distinguished and active players in the healthcare information management documentation outsourcing industry towards a common endeavor. The association serves the needs of the HIM service organizations, HIM Education and training centers and vendors as it promotes the Philippines as the destination of choice for quality Healthcare Information Management outsourcing services.
The Animation Council of the Philippines is a non-stock and non-profit organization whose member companies specialize mainly in, but not limited to, either 2D or 3D animation. It is an organization recognized and supported by the Philippine government whose aim is to promote the Animation Industry globally with the intention of creating an identity for the Philippines to be considered amongst the preferred countries that service the animation industry. As an organized body, ACPI aims to promote the Filipino talent both locally and internationally. With the cooperation of its members as well as the Philippine government, it is envisioned that the member studios will be considered competitive both creatively and technologically.
The Philippine Video Game Industry covers development services, support and original IP Development and has seen a steady double digit growth over the last few years spurred by a strong global demand for Mobile games and its applications. It is estimated that already 4,000 are directly employed (full and part-time) by Game companies and studios while customer support (contact centre) remains robust at around 15,000. Widely known as a hub for 2D and top tier 3D Art Design services, the bigger demand in the next few years will be for engineering (programming), networking and high level live game operations.